giveme5 Privacy Policy

This Privacy Policy ("Policy") describes how giveme5 ("giveme5", "We", "Us", "Our"), the operator of the online gaming platform at giveme5.bet, collects, uses, stores, discloses, and protects the personal information of individuals ("Player", "User", "You") who register for or use the giveme5 platform.

giveme5 is committed to handling your personal data responsibly, transparently, and in accordance with the data protection requirements imposed by its international gaming licence. We understand that Pakistani players value their privacy and trust us to handle their information with care. This Policy is written in plain English to make your data rights and our obligations as clear as possible.

This Policy applies to all personal data collected through the giveme5 website, mobile platform, customer support channels, and any other touchpoints through which you interact with giveme5. It should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and giveme5.

giveme5 collects personal data through several channels during the course of your relationship with the platform. The categories of data we collect are as follows:

When you create a giveme5 account, we collect your full legal name as it appears on your National Identity Card (CNIC), your CNIC number, date of birth, Pakistani mobile number, email address, and a password of your choosing. This information is required to create your account and verify your identity in compliance with our KYC obligations.

As part of our mandatory Know Your Customer process, we collect copies of identity documents including your CNIC (front and back), and where required, proof of address (such as a utility bill or bank statement) and proof of payment method ownership. These documents are used solely for identity and age verification purposes.

We collect transaction data related to deposits and withdrawals, including payment method identifiers (such as your JazzCash or EasyPaisa account number), transaction amounts in PKR, transaction timestamps, and transaction reference numbers. We do not store full bank account details or full card numbers on our platform.

We collect detailed records of your gaming activity on the giveme5 platform, including game sessions, wager amounts, wins and losses, bonus usage, and sports betting selections. This data is used to calculate your account balance accurately, administer bonuses correctly, detect problem gambling patterns, and comply with our regulatory reporting obligations.

We automatically collect technical data when you access the giveme5 platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimisation purposes.

We retain records of all communications between you and the giveme5 support team, including live chat transcripts, email correspondence, and any documents or screenshots you submit in support of a query or complaint. These records are retained to maintain quality of service and to support dispute resolution.

giveme5 uses your personal data for the following clearly defined purposes:

• Account Creation and Management: To register your giveme5 account, verify your identity and age, maintain your account records, and provide you with access to the platform's features.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, verify payment method ownership, and maintain accurate transaction records.
• Regulatory Compliance: To fulfil our obligations under our international gaming licence, including KYC verification, anti-money laundering (AML) monitoring, and regulatory reporting where required.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, administer deposit and loss limits, and proactively reach out to players displaying at-risk behaviour patterns.
• Fraud and Security: To detect and prevent fraudulent account activity, bonus abuse, money laundering, and unauthorised account access using automated monitoring systems and manual review.
• Customer Support: To respond to your queries, resolve complaints, and provide technical assistance through our live chat and email support channels.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the giveme5 platform's performance, user experience, game selection, and payment options for Pakistani players.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails or platform notifications about bonuses, new games, PSL cricket betting promotions, and other offers relevant to Pakistani players. You may withdraw this consent at any time.

giveme5 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to perform our obligations under the account agreement with you, including account creation, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements under our international gaming licence, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

giveme5 uses cookies and similar tracking technologies on the giveme5.bet website and platform to enhance your user experience, maintain session security, and analyse platform usage patterns. Cookies are small text files stored on your device by your browser when you visit the giveme5 platform.

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and display options to personalise your giveme5 experience.
• Analytical Cookies: Used to collect anonymised data about how players use the giveme5 platform, including which games are most popular, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance.
• Security Cookies: Used to detect and prevent fraudulent activity, including multiple account creation and suspicious login patterns.

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored by specific websites. Please note that disabling strictly necessary cookies will impair your ability to use the giveme5 platform, as session authentication depends on these cookies being active.

giveme5 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is strictly limited to the following categories of recipients, each of which is contractually bound to handle your data securely and only for the purposes for which it was shared:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own regulatory obligations and privacy frameworks.
• KYC and Identity Verification Partners: Accredited third-party identity verification services receive copies of your KYC documents solely for the purpose of verifying your identity and age in compliance with our licensing requirements.
• Game Software Providers: Certified game providers whose titles appear on the giveme5 platform may receive anonymised session and fairness audit data to maintain game certification. They do not receive your personally identifiable information.
• Regulatory and Law Enforcement Authorities: giveme5 will disclose personal data to regulatory authorities, law enforcement agencies, or anti-money laundering bodies where required to do so by law or by the terms of our international gaming licence.
• Fraud Prevention Services: Accredited fraud detection and AML screening services receive specific transaction and account data to assist in the identification of suspicious activity patterns.

giveme5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our regulatory and legal obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Where anonymisation is applied, the resulting data can no longer be linked to any individual player and may be retained for statistical and analytical purposes indefinitely.

As a giveme5 player, you hold the following rights in relation to your personal data held by giveme5. These rights can be exercised by contacting our support team at any time:

All data rights requests should be submitted to [email protected] (please contact us in plain text — do not use a mailto link). giveme5 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline and the reasons for it.

giveme5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all platform interactions, including login, deposit, withdrawal, and account management.
• At-Rest Encryption: Personal data and financial records stored in our databases are encrypted at rest using AES-256 encryption. Database access is restricted to authorised server-side processes and privileged personnel only.
• Access Control: Internal access to player personal data is governed by role-based access controls (RBAC). Staff members are granted access only to the data categories required for their specific job function, and all access events are logged in a tamper-evident audit trail.
• Two-Factor Authentication: All internal administrative accounts and player accounts with elevated transaction limits are required to use two-factor authentication (2FA) to prevent unauthorised access.
• Penetration Testing: The giveme5 platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident Response: giveme5 maintains a formal data breach incident response plan. In the event of a breach affecting your personal data, we will notify affected players and the relevant regulatory authority within the timeframes required by our licensing obligations.
• Staff Training: All giveme5 staff who handle personal data undergo mandatory data protection and information security training as part of their onboarding process and on an annual refresher basis thereafter.

The giveme5 platform is strictly intended for adults aged 21 years and above. giveme5 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration process, and players are required to submit valid CNIC documentation confirming they are at least 21 years of age before their account is fully activated and betting is permitted.

If you are a parent or guardian and believe that a minor in your care has registered a giveme5 account, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay. We take underage gambling extremely seriously and will act on all reports promptly.

giveme5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, regulatory requirements, or applicable law. When material changes are made to this Policy, we will notify active players by email to the address registered on their account, and we will update the "Last Updated" date at the top of this document.

Where a policy change requires your fresh consent — for example, if we introduce a new category of data processing for which consent is the legal basis — we will present you with a clear consent request at the time of the change and will not proceed with the new processing until you have given your consent.

We encourage all giveme5 players to review this Privacy Policy periodically to stay informed about how we protect and use their personal data. Continued use of the giveme5 platform following notification of a policy update constitutes acceptance of the updated terms, except where fresh consent is specifically required.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way giveme5 handles your personal data, please do not hesitate to reach out to our dedicated data protection team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You may contact the giveme5 data protection team by email at: [email protected] (please note this is a plain-text address — copy it into your email client to send your message).

When submitting a data rights request, please include your full registered name, the email address associated with your giveme5 account, your CNIC number (last 4 digits only for security), a clear description of your request, and any relevant supporting information. This will help our team process your request as efficiently as possible.